Creating a Practice That’s a Well-Oiled Machine – Hub & Spoke Model by Steven Huskey

Last Updated: October 26, 2023Categories: 2023, SponsorsTags: , 2.4 min read

As a doctor or medical practice owner, it’s easy to become consumed by your work.  After all, you’ve built your business from the ground up and put in countless hours of hard work to get where you are today.  However, it’s important to remember that your practice is not just an extension of yourself – it’s a separate entity that should be able to operate independently of you.  One way to achieve this is by avoiding the hub and spoke model.
The hub and spoke model is a common approach to running a practice, where the owning physician acts as the central hub, and all other staff members serve as spokes that radiate out from the center.  This model can create several problems for the practice, including:

  1. Over-reliance on the Owner:  When the physician is the central hub of the practice, everyone else becomes overly reliant on them for guidance and decision-making. This environment can lead to bottlenecks and delays in getting things done.
  2. Limited Scalability: If the owner is the only one who knows how to do everything in the practice, it can be challenging to scale up and take on more patients or expand to new locations.
  3. Burnout: When the owner is the central hub, they may feel like they can never take a break or delegate responsibilities to others.  This can lead to burnout and decreased job satisfaction.

So, how can medical practice owners avoid the hub and spoke model and separate themselves from their work? Here are a few tips:

  1. Hire the Right People: It’s essential to hire staff members who are skilled, motivated, and capable of taking on responsibilities beyond their current roles.  Look for individuals eager to learn and grow who can own their work.
  2. Clearly Define Roles and Responsibilities: Make sure that each staff member knows specifically what their role is and what they are responsible for. This will help avoid confusion and ensure that everyone works together towards a common goal.
  3. Empower Your Staff: Give them the tools and resources they need to succeed. This may include training, education, and access to the latest technology.
  4. Delegate Responsibilities: Once you’ve hired the right people and clearly defined roles and responsibilities, delegating tasks to others is important.  This approach will help to build trust among your staff and allow them to take ownership of their work.

By avoiding the hub and spoke model and separating yourself from your work, you’ll be able to build a more successful and scalable medical practice.  Remember, your practice is not just an extension of yourself – it’s a separate entity that can thrive with the right team in place.

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